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FAQS

Home and Business PC Repairs and Support

Question:

Why should i choose Rom and Ram?

Answer:

No jargon, we explain everything in plain English
Experienced and friendly Microsoft Qualified Engineers
Excellent Customer Service
Fully insured for on-site and off-site work
No Charges by the Hour, the set fee is agreed with you before any work is carried out
No Call-Out Charge
Fast turnaround on off-site repairs - average time is within 48 hours


Question:

I think my computer has a virus - can you help?

Answer:

To avoid any further infection, stop what you're doing, disconnect your PC from the Internet (if applicable) and contact Rom and Ram. We will arrange to visit you and scan your PC for any viruses or malicious software. The offending items will be removed and we will configure your system to prevent any further invasion.


Question:

Can you provide a complete system backup?

Answer:

Yes, we can provide a complete system backup on to the latest removable media.


Question:

What kind of turnaround time can I expect on my computer?

Answer:

Rom and Ram will visit you at your home or business and in the majority of instances we will have the problem resolved before leaving. If we need to take your system away for off-site work, we will ensure that your system is normally returned within 48 hours.If we are servicing multiple systems this may take a little longer.


Question:

Can you help to setup my new computer?

Answer:

Yes, if you have just bought a new computer, we can come to your home or business, set it up for you, and provide hands-on instructions.


Question:

Are there any hidden charges or small print for your services?

Answer:

Absolutely not! The fee that we quote to you before any work is commenced, is the total fee that you pay for the service (excluding any hardware or software - if required).


Question:

Can I speak to someone instead of booking online?

Answer:

Of course! Call us on 0151 605 1239 , 9am to 6pm, Monday to Saturday and we will be happy to discuss your needs.


Question:

Will my PC be serviced by a qualified person?

Answer:

Certainly! Your system will be repaired by a Microsoft Certified Systems Engineer (MCSE) with a minimum of 15 years hands-on experience. This ensures that the Engineer has a broad base of knowledge and competency in hardware and operating system technologies.

Web Design and Development

Question:

What are the processes involved in creating a new website?

Answer:

Your website can usually be online within 1 - 2 Months depending on design and complexity requirements and is a relatively easy process. The following information details the steps involved in creating your website with Rom and Ram :

Step 1

Domain Name
One of the first and most important considerations is choosing a domain name for your website. We can help you choose this and check it`s availability. The domain name can be anything you like (subject to availability) such as www.myname.co.uk. This is the address that visitors will enter into their web browser in order to arrive at your website. We will then register your domain name. Rom and Ram web design packages include 1 year domain registration. Once registered, the domain name will become your own and this can be used to point to your website on the Internet

Step 2

Website Content
You`ll need to a have clear idea of what you would like to achieve with your website. Is your site about a business or product that you wish to sell?, or is it a personal website about yourself?. Depending on the type of site you want, you will need to decide what information you would like to include. We can work closely with you to suggest ideas and content for your website.

Step 3

Website Mood and Design
What type of image or mood would you like to convey to your visitors? What sort of colour scheme and fonts would you like? Will your site require e-commerce features such as a shopping cart or any other extras?. There are lots of possibilities. Rom and Ram will work closely with you to determine your preferences and needs. From the information you supply we will propose several draft designs for your approval. Your new website will be unique, and custom designed to meet your requirements. Rom and Ram can also create custom graphics and content for your site if required. After we have agreed on a final design, work can then commence on the creation of your website. This will usually occur within 7 days from our initial consultation.

Step 4

Your Files / Content
If you have any of your own content, such as photographs or business logos / images or text that you want to be included on your web pages, they should be sent to Rom and Ram at this point. You can send your documents / files to Rom and Ram in several ways. Either by e-mail attachment, FTP or by post, whatever method suits you best. If you are sending written content via FTP or E-mail they should be submitted as a text file (such as "filename.txt") or as a Word Document (such as "filename.doc"). Image files can be sent in most popular formats such as .jpg, .gif, .bmp, .jpeg, .pdf and .png.

Step 5

Web Hosting
In order for your website to be seen by everyone on the Internet, it needs to be hosted on a Web Server. Rom and Ram can offer you a competitive and affordable Web Hosting account which can be customized to your individual needs. Our web design packages include 1 year of hosting. At this point Ram and Ram will test your website on it`s own servers (or one of your choice) to check that everything is working as it should.

Step 6

Approving the final website
Once your website is completed, usually within 1 month of initial consultation, Rom and Ram will seek your approval. At this stage, if there are any changes you wish to make, we can do this for you. Finally, if everything is to your satisfaction, the website will be uploaded to your Web Hosting account. Your website will then be "online" and able to be viewed by everyone.


Question:

I have an existing website that needs an update. Can you supply this service?

Answer:

Yes, we can update your site with new content or amend your sites existing content. We can also redesign your site and / or add new pages to your site.


Question:

Can you tell me how long it will take to design and publish my website?

Answer:

Normally a website can be online within 1 - 2 months but it can take a little longer depending on the following factors : Design complexities, Graphic work to be done, amount of website pages required, your own preferences, any extra features you require. If you need your website quickly, please tell us your desired time scale and we will do our best to create your site within this time. We are very flexible and can usually meet your requirements.


Question:

Can you explain what a server is?

Answer:

All websites are stored on a server. It is usually a high specification computer which is constantly connected to the Internet. When you surf the internet and visit a website, your computer downloads the web pages from the server that the site resides on.


Question:

How much does it cost to create a website?

Answer:

Most budgets can be catered for, starting from £250.00. If you're looking for a new website, maintenance, or a brand new design for your existing site, Rom and Ram will work closely with you to determine your needs.


Question:

What content should I put on my website?

Answer:

This is only limited by your imagination. Usually, a website will have a homepage, which is the first page that appears when visitors go to your website, information about yourself, your business or organisation. If you are short on ideas, we can always provide you with suggestions for content if needed.


Question:

Do I get an e-mail address with my website?

Answer:

When you open a web hosting account and obtain a domain name you will be able use your domain name to receive e-mails. An example of this would be "name@yoursite.com". Your e-mail can be accessed by regular e-mail programs such as Outlook or Thunderbird and via the web.


Question:

Can you tell me what a domain name is?

Answer:

A domain name is an address on the worldwide web, like our address, romandram.co.uk. Your domain name can be a business or personal name, or whatever you want (subject to availability). Domain names can end in .co.uk like this website, or many other extension such as .com, .me.uk, .org and .gov

Logo Design

Question:

Can you tell me the difference between a print logo and a web logo?

Answer:

Print logos are required to have a much higher resolution to create, and need to be saved in certain print formats such as TIFF, EPS and PDF. This is so the logo can be opened up and printed without having the original software program the logo was created in. Print logos can have a very large file size, and are best sent to you on a form of removable media, such as CD-ROM. Web logos require a much smaller resolution and can be sent via email because of the small file size.


Question:

I am not sure what sort of design i would like, can you help me?

Answer:

Yes, Rom and Ram recommend that you consider the following points : Do you want your logo to stand out against your competitors? What do you want the logo to represent? (do you want the logo to represent quality, fun, elegance etc.) What colors should your logo be in? Does your logo require a certain typeface? Will your design require text / image or both? Rom and Ram can help you every step of the way to ensure that your design is exactly what you require.


Question:

I have an existing logo, can you redesign it?

Answer:

Certainly!


Question:

I have an idea for my logo, can you incorporate it into the design?

Answer:

Yes. If you have any idea that may help our designers to create a logo to your satisfaction, this can be provided to us during our initial consultation.


Question:

What are Rom and Ram`s fees for Logo Design?

Answer:

Our design fees are as follows :

1 Colour Logo - £49.99
2 Colour Logo - £75.99
3+ Colour Logo - £99.99


Question:

Which formats do you provide the logo in?

Answer:

Logos designed for web use are normally delivered in GIF or JPEG format. Special formats can also be created at your request, but e recommend GIF or JPEG for general use. Logo designs for other uses, other than websites and print, can be created in GIF, JPEG, PICT, PNG, Windows Bitmap, and many more formats. Logos designed for print uses are delivered in PDF, EPS or TIFF format.


Question:

Will I own the copyright of my logo design?

Answer:

The copyright of any final logo design created by Rom and Ram is transferred over to the client upon completion and clearance of full payment. Rom and Ram will hold the copyright for any samples created and will be permitted to showcase your logo on our website as part of our portfolio.


Question:

Will the logo you design be unique?

Answer:

Yes. Your logo will be designed exclusively for your organisation, product or service.

Miscellaneous

Question:

Can you explain what a URL is?

Answer:

URL is an abbreviation of Uniform Resource Locator, which is the global address of documents and other resources on the World Wide Web. URL`s usually begin with http:// or if the site is secure it would start with https://. It would then be followed by www.(world wide web) and then end with the domin name. So the URL for this site is http://www.romandram.co.uk.


Question:

Can you explain what FTP is?

Answer:

FTP is an abbreviation of File Transfer Protocol. FTP is a standard Internet protocol and is the simplest way to exchange files between computers on the Internet. It is commonly used to transfer Web page files from their creator to the computer that acts as their server on the Internet. It can also be used to download files to your computer from other servers.