Remote PC / Laptop Repair and Support

We offer a secure online remote repair and support service. This eliminates the need for bringing your computer to your local repair shop or an Engineer visit.

Our Engineers can connect to your computer using secure encrypted software to resolve your issues while you watch. The sessions are interactive and the Engineer will use a chat messaging system and guide you through the whole process. 

As long as your computer can still get online, we should be able to fix your PC remotely. You can even book a time that’s most convenient for you – daytime, evenings or even at the weekend! 

A remote session can last anywhere from up to 30 minutes to 2 hours, depending on the issue.  Please see our FAQ for further information.

The remote service starts at £25 for up to 1 hour. In the rare event that we can’t fix the issue remotely or the problem needs an engineer visit, the remote session fee will be refunded or you can bank the time purchased for a future remote session.

The remote service is entirely secure and our Engineers can only connect to you once you explicitly allow the connection at your end.

Click on the steps on the right to see how the process works or book a remote session now by clicking the button below.

How it works:

STEP 1

Choose a suitable day and time
for your remote session on our calendar HERE

STEP 2

Make your payment by Debit, Credit Card or Paypal via our secure server. A receipt for your payment will be emailed to you immediately.

STEP 3

Download and install our remote software – available HERE. One of our Engineers will then connect to you remotely on the agreed day / time.
A message will appear on your system on this day / time requesting permission for our Engineer to connect. Once you allow the connection, our Engineer will then get to work on fixing your problem!